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    JAL - Japan Airlines official website - analysis, information, review


    Company overview

          Airline review: JAL - Japan Airlines   

    JAL is comprised of 2 Japanese airlines that operate under the same name: Japan Airlines International and Japan Airlines Domestic.

    The company was founded under the name Japan Air Lines in 1951.

    JAL - Japan Airlines is a large Asian carrier, one of the largest ones in the World. It had a fleet of 280 airplanes in 2005, among them were many dozens of Boeing 747s, some passenger, other cargo versions.

    The Japanese carrier has signed a memorandum with the One World Alliance, in order to join in 2007. Several other airlines that are part of the One World Alliance: British Airways, LAN Chile, American Airlines, MalÚv - Hungarian Airlines, Qantas, Cathay Pacific Airways, Iberia, etc.


    Website & online booking services


    The JAL site is attractive, puts accent on the destinations. As you enter the site, you will find a map with the areas where they fly. First you have to select the destination/region and then you will be diverted to the respective regional site/section.

    After you are redirected, you can choose your online booking options. Further, you'll find the typical services that airline sites offer.

    The fact that JAL uses different sites for different regions has both advantages and disadvantages. But they all look different. Many customers will get confused when they try to use them.

    Also, there is a lack of language support for certain countries. Only major international languages are supported. All sites have Japanese and English version. Many only have Japanese and English version.

    The sites are relatively well organized, but not that well presented. Framed pages are being used and some online booking forms are too complicated or confusing. the additional services, like hotels are not well presented.

    We have noticed very big differences between the different regional sites/sections of JAL. They are presented differently, work differently, but they all have slight similarities...

    Finally, we can say that their services are not well presented, navigation on sites can be difficult, confusing even, otherwise the design is good and some services, like the frequent flyer program "JAL Mileage Bank" and the "Guide To Japan" section are very well presented taken into front view...

    What we liked most about them was the fact that they have included a flight planning section. Really good.


Company information

 Company name:

 JAL - Japan Airways

 Airline code:



 Tokyo, Japan

 Destination regions:

 Europe, North America, Caribbean, Asia, Oceania


 Website in languages:



Review information

 Website score:

 (6 stars/10)

 Review date:

 May 12, 2005 


    * Reviews are orientative, do not contain all details about the reviewed websites, nor about their services or products. These reviews have all been made on certain dates, which means that the information presented in them reflects the situation at the time of the review. Contents of the websites that have been reviewed, as well as their services and products may change their properties at any time, therefore we do not take responsibility for any information presented in our "Reviews" section that after certain time might be regarded as incorrect or not actual. Our reviews are orientative opinions, articles that reflect the characteristics of each website that has been reviewed. Our reviews are periodically updated, corrected to ensure the correct information, however we do not guarantee that all of the information presented here is correct or actual.


    Related sections:


  JAL - Japan Airlines air travel deals  

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